CapLabby Complexia

The Assessment

Where does your organization really stand?

A structured diagnostic across ten dimensions of institutional health — the honest picture that every good decision starts from.

What you get

Three tiers, one framework.

Start free. Go deeper when you're ready. Each tier builds on the last.

Tier 1 · Free

Self-assessment

Answer the structured questionnaire and get an instant capacity profile across all ten dimensions — see your shape at a glance.

Free · ~20-25 minutes
Tier 2 · Report

Diagnostic report & roadmap

The full picture: benchmarked scoring, an interpretation of what your gaps mean, a funding-readiness read, and a prioritized roadmap.

Fixed price · delivered in days
Tier 3 · Support

Strengthening engagement

When you're ready to close the gaps, our team helps you do it — restructuring, systems, training and capacity building.

Bespoke · scoped to you

What it measures

Nine dimensions of institutional health.

01

Governance & Leadership

How the organization is steered and held accountable — the composition and function of the board, how decisions are made and delegated, leadership stability and succession, and whether authority is exercised transparently.

02

Financial Management

Whether money is managed to donor standard — accounting systems and record-keeping, budgeting, segregation of duties and internal controls, audit readiness, and cash-flow and reserves.

03

Strategy & Direction

Whether the organization knows where it is going and how — the existence and quality of a strategic plan, alignment of activities to mission, awareness of its environment, and the ability to prioritize.

04

Program Design & Delivery

The capacity to turn intent into results — sound program design methodology, implementation capacity and quality, genuine beneficiary engagement, and the ability to adapt delivery as conditions change.

05

Monitoring & Learning

Whether the organization knows if its work works — M&E systems and indicators, the quality of the data it collects, how evidence feeds decisions, and how learning is captured and reused.

06

People & Culture

Whether people and culture are fit for purpose — staffing structure and role clarity, recruitment, retention and development, the health of the organizational culture, and safeguarding and HR policies.

07

Compliance & Risk

Whether a funder can trust the organization to stay sound — legal and regulatory compliance, donor-compliance systems and history, how risk is identified and mitigated, and Do No Harm safeguards.

08

External Relations

How well the organization works with and is trusted by others — partnership and coordination capacity, networks and stakeholder relationships, communications and visibility, and overall reputation.

09

Adaptive Capacity

Whether the organization can handle change, shock and complexity — responsiveness to a shifting environment, willingness to innovate and evolve, resilience to funding volatility, and the habit of self-correction.

Ready when you are

Take the free self-assessment.

60 questions, about 18–22 minutes. Get your capacity profile across all ten dimensions, your three priority areas, and the first view of your roadmap — right now, in your browser.

Start the assessment Talk to our team

For funders

Assess a whole portfolio on one framework.

Run the CapLab diagnostic across every organization you fund — comparative scoring, portfolio risk flags, and a capacity strategy that puts your money where it works.

Discuss portfolio assessment