Services
CapLab's diagnostic tells you where you stand. Our services turn that picture into a stronger organization — delivered by Complexia's network of senior experts and researchers.
How we work
We don't arrive with a pre-packaged answer or a borrowed template. We start from an honest diagnosis, understand what the evidence actually means for your organization, design what fits your specific context, and build the capability for it to last after we've gone. Every engagement draws on the precise mix of expertise the problem needs — not a single consultant stretched across everything.
We don't simplify complexity. We navigate it.
From your assessment roadmap to real, lasting change — the four ways we help you get stronger.
Turn your capacity roadmap into change that holds.
Your assessment shows where you're exposed. We work alongside your team to close those gaps in the right order — strengthening the systems, structures and practices that most affect your credibility and your results. Not a report that sits on a shelf, but hands-on support through the change itself.
Structures and processes that fit your mandate and your moment.
Organizations outgrow their structures — or inherit ones that never fit. We redesign roles, reporting lines, decision-making and core processes so your organization is built for what it actually does now and where it's heading, not where it was five years ago. Redesign that keeps your people with you, not one that breaks the team to fix the chart.
The financial, M&E, governance and HR systems donors expect.
Most capacity gaps come down to missing or weak systems. We design and put in place the practical machinery of a well-run organization — financial controls, monitoring and evaluation frameworks, governance mechanisms, and HR and safeguarding policies — tailored to your size and context, and built so your team can actually run them.
Capability that stays after we leave.
The point is not to make you dependent on us. We build your team's ability to do the work themselves — through training and training-of-trainers, coaching, curricula, and practical tools adapted to your team's real level. Capability that outlasts any single engagement, so the strength stays in the organization.
The same framework that strengthens organizations helps you choose and back them wisely — with the independence of an advisor that never competes for the grants it assesses.
All your grantees, measured on one consistent framework.
Run the CapLab diagnostic across your entire portfolio and get a single, comparable picture of institutional health — organization by organization, dimension by dimension. See your strengths, your exposures and your outliers at a glance, on one framework everyone speaks.
Assess capacity before you commit the money.
Before a grant is awarded, know what you're funding. We run structured pre-grant assessments of candidate organizations so funding decisions rest on an objective read of institutional capacity — not just a strong proposal and a good reputation.
Spend your capacity budget where it moves the needle.
Capacity-building money is often spread thin and spent on the wrong things. Using the portfolio picture, we help you target it — identifying which organizations to strengthen, in which dimensions, and in what sequence, so your investment produces measurable improvement across the portfolio.
Monitor grantee health across the grant lifecycle.
Capacity isn't static. We set up re-assessment and tracking so you can see how each organization's institutional health moves over the life of a grant — catching decline early, evidencing improvement, and informing renewal decisions with real trajectory data rather than a single snapshot.
Let's talk
Whether you're an organization ready to get stronger or a funder looking to de-risk a portfolio — tell us where you are, and we'll tell you how we can help.
Get in touch